Privacy Policy

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Last Updated: 20 May, 2025

Edisonic Energy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy explains how we collect, use, disclose, and protect your personal information.

We may collect personal information including, but not limited to:

• Name
• Business or company name
• Contact details (address, email, phone number)
• Payment details
• Order and purchase history
• Device and usage information (when you use our website)
• Any other information you provide to us directly

We collect personal information:

• When you make a purchase or request a quote
• When you contact us via phone, email, or our website
• When you sign up for our newsletter or marketing communications
• When you use our website (cookies and analytics)
• From third parties, where you have consented or as permitted by law

We may use your personal information to:

• Process orders and deliver products/services
• Provide customer support and warranty services
• Communicate with you about your order, account, or enquiries
• Send you marketing communications (you may opt out at any time)
• Improve our products, services, and website
• Meet legal and regulatory obligations

We may disclose your personal information:

• To our employees, contractors, and service providers (e.g., couriers, IT support)
• To payment processors and financial institutions
• To comply with legal obligations or respond to lawful requests
• If our business is sold or transferred, to the new owners

We do not sell or rent your personal information to third parties.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no data transmission over the internet is 100% secure.

You may request access to your personal information or ask us to correct it if it is inaccurate, out of date, or incomplete. Contact us using the details below.

Our website may use cookies and similar technologies to improve your experience and analyse site usage. You can manage cookie preferences in your browser settings.

We generally store your information in Australia. If we need to disclose your information overseas (e.g., for cloud storage), we will take reasonable steps to ensure your information is protected.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions, concerns, or complaints about your privacy or this policy, please contact:

Edisonic Energy
📧 info@edisonic.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).